Shipping and Returns Overview
This Shipping and Returns document governs orders placed for shoes through zqhsshoes.com. It explains shipping conditions, the strict 14-day no-reason refund policy, return shipping responsibility, refund timing, damaged goods claims, and the step-by-step return process. By placing an order, the customer accepts these conditions and the Terms of Service.
Shipping Policy
Orders are processed after payment authorization and address verification. Shipping timelines are standard and depend on destination, carrier capacity, and customs review. Hong Kong Weizheng International Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier makes it available. The customer must provide a complete and accurate address. Hong Kong Weizheng International Limited is not responsible for delays, losses, or fees caused by incorrect addresses, failed delivery attempts, or customs procedures.
Return Eligibility
Hong Kong Weizheng International Limited offers a strict 14-day no-reason refund policy. The customer may request a return within exactly 14 days from the delivery date. No reason is required. Returned shoes must be unused, unworn, and in original packaging. All tags, labels, shoe boxes, and included accessories must be present and undamaged. Shoes must not show outdoor wear, creasing, staining, alteration, or odor. The customer must provide proof of purchase and the order number. Returns arriving after the 14-day period are not accepted. Returns failing inspection may be refused or sent back to the customer. The buyer completely bears all return shipping costs. Hong Kong Weizheng International Limited does not provide prepaid return labels and does not reimburse return shipping charges.
Return Shipping Costs
The buyer completely bears the return shipping costs. This condition applies to all returns and to returns sent from outside the original delivery country. The customer must use a traceable shipping method. Hong Kong Weizheng International Limited is not responsible for returns lost, delayed, or damaged in transit. The customer must retain the tracking number and carrier receipt until the refund is complete. Original shipping charges are not refunded unless required by law. Customs duties, taxes, and brokerage fees paid by the customer are not refunded by Hong Kong Weizheng International Limited.
Refund Timing and Method
Refunds are issued to the original payment method after returned items pass inspection. Refund arrival time is at least 14 days from the date Hong Kong Weizheng International Limited receives the return. The customer must allow at least 14 days for the refund to appear. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days where local law applies. Hong Kong Weizheng International Limited cannot issue a refund to a different payment method.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline perfectly matches the Terms of Service. The customer must contact Hong Kong Weizheng International Limited at [email protected] within that period. The claim must include the order number, a description of the damage or defect, and clear photographs of the shoes and packaging. The customer must not return damaged or defective items without written return instructions from Hong Kong Weizheng International Limited. Claims submitted after exactly 7 days of receipt are not accepted. If a claim is approved, Hong Kong Weizheng International Limited provides return instructions.
Return Process
Step 1: The customer contacts Hong Kong Weizheng International Limited at [email protected] within exactly 14 days of delivery. The message must include the order number, the item being returned, and a request for return authorization. Step 2: Hong Kong Weizheng International Limited reviews the request and sends return instructions. The customer must not ship any item before receiving these instructions. Step 3: The customer packs the shoes in original packaging with all tags, labels, shoe boxes, and accessories. Step 4: The customer ships the package using a traceable method. The recipient must be Hong Kong Weizheng International Limited, the contact phone is +852 4722 2660, and the specific return address is ROOM 232, 2/F, SECURE HOUSE, 68 HOW MING STREET, KWUN TONG, KLN, HONG KONG. Step 5: The customer sends the tracking number to Hong Kong Weizheng International Limited at [email protected]. Step 6: Hong Kong Weizheng International Limited inspects the returned items after arrival. Step 7: If the return meets all conditions, Hong Kong Weizheng International Limited issues the refund to the original payment method. Refund arrival time is at least 14 days.
Final Conditions
Returns sent without return authorization may be refused. Returns that arrive after the 14-day period may be refused. Returns that fail inspection may be refused or returned to the customer at the customer's expense. The buyer completely bears all return shipping costs. Hong Kong Weizheng International Limited does not accept cash on delivery returns. Hong Kong Weizheng International Limited does not accept returns sent to any address other than ROOM 232, 2/F, SECURE HOUSE, 68 HOW MING STREET, KWUN TONG, KLN, HONG KONG. The customer must keep all tracking records. This document must be read together with the Terms of Service. In case of conflict, the Terms of Service control, except where local law requires a different result.
Contact Information
Questions about shipping or returns must be sent to Hong Kong Weizheng International Limited. Email: [email protected]. Phone: +852 4722 2660. Address: ROOM 232, 2/F, SECURE HOUSE, 68 HOW MING STREET, KWUN TONG, KLN, HONG KONG. Website: zqhsshoes.com. Hong Kong Weizheng International Limited responds to shipping and return inquiries in the order received. The customer must include the order number in every message.